COMMON QUESTIONS
HOW DO I LOOK AFTER MY VUSE EPEN?expand_more
Follow the instructions in the leaflet that came with your Vuse ePen. See below for some main information.
• Only use Vuse charging accessories, like the ones in your starter kit.
• Only use Vuse ePen cartridges.
• Keep your Vuse ePen, charging accessories and cartridges dry to prevent damage.
• Store your ePen between 0–25°C.
HOW CAN I CLEAN MY VUSE EPEN?expand_more
Use a dry cloth. Keep liquid away from the battery. You can use wet wipes, anti-bacterial or baby wipes to clean the tip.
HOW DO I CHARGE MY VUSE EPEN?expand_more
To avoid risk of fire, injury and/or damage to your Vuse product or other property, only charge your Vuse device with the equipment provided in your kit, or with compatible charging accessories (available at govype.com). Our UK Vuse e-cigarette Wall Plug is CE certified, with an output of 5.0V and 1.0A, simply connect to your device using your Vuse USB cable. E-cigarettes should NOT be charged using the USB ports of televisions, or other audio-visual equipment that is not specifically designed for the purposes of charging lithium ion cells.
HOW LONG DOES MY BATTERY LAST?expand_more
A fully charged Vuse ePen should give you about 200 puffs (based on Vuse testing), but it may vary depending on your own personal vaping behaviour.
WHY IS THERE NO VAPOUR COMING FROM MY VUSE EPEN ?expand_more
It could be one of several safety, or battery-related, reasons:
• Vuse ePen automatically shuts down after 10 minutes of inactivity. Press the button 3 times in quick succession to reactivate your ePen.
• Your Vuse ePen may need charging.
• You may need to change your Vuse ePen cartridge.
• Dirt might be blocking the connection between the device and the cartridge. Just clean it with a dry cloth.
Please contact customer service if above suggestions do not solve the problem.
WHY HAS MY VUSE EPEN TURNED ITSELF OFF?expand_more
It could be one of several safety, or battery-related, reasons:
• Vuse ePen has a 10-minute inactivity shutdown system.
• Your Vuse ePen may need charging.
• Your Vuse ePen has an auto shutdown after 8 seconds of continuous puffing.
WHERE CAN I FIND THE TRACEABILITY CODES ON THE VUSE EPEN ?expand_more
It’s etched onto the base of the housing where the cartridge sits. Quote this code when contacting your Vuse Care team.
HOW LONG WILL VUSE EPEN LAST?expand_more
A well-maintained, regularly used Vuse ePen is designed to last at least 12 months. But this may vary, depending on your own personal vaping behaviour. After 12 months, battery efficiency deteriorates due to repeated charges, which is common for all Lithium-ion batteries. Keep your Vuse ePen battery charged to maintain the battery life.
WHEN DO I CHANGE MY VUSE EPEN CARTRIDGE?expand_more
• When it stops producing vapour.
• When the taste or quality of the vapour deteriorates.
• When you see that the e-Liquid in the cartridge is all gone.
WILL I EVER NEED A REPLACEMENT VUSE EPEN DEVICE?expand_more
Your Vuse ePen should last for about 300 full charge/discharge cycles (subject to proper use and regular maintenance), before battery efficiency begins to deteriorate. This is common with all Lithium-ion batteries but will depend on your own personal vaping behaviour.
After this period, you can still use your Vuse ePen device, but you might need to charge it more frequently. Keep your Vuse ePen battery fully charged to maintain the battery life.
DOES THE VUSE EPEN COME READY CHARGED?expand_more
Vuse ePen comes partly charged. You should fully charge your pack (approximately 80 minutes) before you use it. See the leaflet for full instructions.
WHAT ARE THE PRODUCT SPECIFICATIONS ON THE EPEN?expand_more
The Vuse ePen has 6-watt battery power and 650mAh battery capacity.
WHAT IS THE DIFFERENCE BETWEEN THE EPEN STARTER KIT AND EPEN NIC SALTS STARTER KIT?expand_more
They are the same device. The ePen Nic Salts Starter kit contains Nic Salts flavour cartridges formulated with nicotine salts, which occur naturally in the tobacco leaves.
CAN I USE NIC SALTS CARTRIDGES ON A STANDARD EPEN?expand_more
Yes, both standard and Nic Salts cartridges can be used on the ePen device.
HOW CAN I TELL IF MY EPEN CARTRIDGE IS EMPTY?expand_more
The ePen device will confirm that the cartridge is empty off by flashing the white LED three times
WHAT FLAVOURS USE NICOTINE SALTS?expand_more
Take your pick from 7 Nic Salts flavours for the ePen. Available in 2 nicotine strengths. If you wish to view these flavours, please go here.
HOW DO I LOCK/UNLOCK THE EPEN?expand_more
To confirm whether your Vuse ePen is on or off, press the button once. If the device is on, the LED will illuminate for three seconds. If the device is off the LED will not illuminate.
COMMON QUESTIONS
HOW DO I LOOK AFTER MY VUSE EPEN 3?expand_more
Follow the instructions in the leaflet that came with your Vuse ePen 3. See below for some main information.
• Only use Vuse charging accessories, like the ones in your starter kit.
• Only use Vuse ePen 3 cartridges.
• Keep your Vuse ePen 3, charging accessories and cartridges dry to prevent damage.
• Store your ePen 3 between 0–25°C.
HOW CAN I CLEAN MY VUSE EPEN 3?expand_more
Use a dry cloth. Keep liquid away from the battery. You can use wet wipes, anti-bacterial or baby wipes to clean the tip.
HOW DO I CHARGE MY VUSE EPEN 3?expand_more
To avoid risk of fire, injury and/or damage to your Vuse product or other property, only charge your Vuse device with the equipment provided in your kit, or with compatible charging accessories (available at vuse.com). Our UK Vuse e-cigarette Wall Plug is CE certified, with an output of 5.0V and 1.0A, simply connect to your device using your Vuse USB cable. E-cigarettes should NOT be charged using the USB ports of televisions, or other audio-visual equipment that is not specifically designed for the purposes of charging lithium ion cells.
HOW LONG DOES MY BATTERY LAST?expand_more
A fully charged Vuse ePen 3 should give you about 200 puffs (based on Vuse testing), but it may vary depending on your own personal vaping behaviour.
WHY IS THERE NO VAPOUR COMING FROM MY VUSE EPEN 3?expand_more
It could be one of several safety, or battery-related, reasons:
• Vuse ePen 3 automatically shuts down after 10 minutes of inactivity. Press the button 3 times in quick succession to reactivate your ePen 3.
• Your Vuse ePen 3 may need charging.
• You may need to change your Vuse ePen 3 cartridge.
• Dirt might be blocking the connection between the device and the cartridge. Just clean it with a dry cloth.
Please contact customer service if above suggestions do not solve the problem.
WHY HAS MY VUSE EPEN 3 TURNED ITSELF OFF?expand_more
It could be one of several safety, or battery-related, reasons:
• Vuse ePen 3 has a 10-minute inactivity shutdown system.
• Your Vuse ePen 3 may need charging.
• Your Vuse ePen 3 has an auto shutdown after 8 seconds of continuous puffing.
WHERE CAN I FIND THE TRACEABILITY CODES ON THE VUSE EPEN 3?expand_more
It’s etched onto the base of the housing where the cartridge sits. Quote this code when contacting your Vuse Care team.
HOW LONG WILL VUSE EPEN 3 LAST?expand_more
A well-maintained, regularly used Vuse ePen 3 is designed to last at least 12 months. But this may vary, depending on your own personal vaping behaviour. After 12 months, battery efficiency deteriorates due to repeated charges, which is common for all Lithium-ion batteries. Keep your Vuse ePen 3 battery charged to maintain the battery life.
WHEN DO I CHANGE MY VUSE EPEN 3 CARTRIDGE?expand_more
• When it stops producing vapour.
• When the taste or quality of the vapour deteriorates.
• When you see that the e-Liquid in the cartridge is all gone.
WILL I EVER NEED A REPLACEMENT VUSE EPEN 3 DEVICE?expand_more
Your Vuse ePen 3 should last for about 300 full charge/discharge cycles (subject to proper use and regular maintenance), before battery efficiency begins to deteriorate. This is common with all Lithium-ion batteries but will depend on your own personal vaping behaviour.
After this period, you can still use your Vuse ePen 3 device, but you might need to charge it more frequently. Keep your Vuse ePen 3 battery fully charged to maintain the battery life.
DOES THE VUSE EPEN 3 COME READY CHARGED?expand_more
Vuse ePen 3 comes partly charged. You should fully charge your pack (approximately 80 minutes) before you use it. See the leaflet for full instructions.
what are the product specifications on the epen?expand_more
The Vuse ePen has 6-watt battery power and 650mAh battery capacity.
WHAT IS THE DIFFERENCE BETWEEN THE EPEN STARTER KIT AND EPEN NIC SALTS STARTER KIT?expand_more
They are the same device. The ePen Nic Salts Starter kit contains Nic Salts flavour cartridges formulated with nicotine salts, which occur naturally in the tobacco leaves.
CAN I USE NIC SALTS CARTRIDGES ON A STANDARD EPEN?expand_more
Yes, both standard and Nic Salts cartridges can be used on the ePen device.
how can I tell if my epen cartridge is empty?expand_more
The ePen device will confirm that the cartridge is empty off by flashing the white LED three times
what flavours use nicotine salts?expand_more
Take your pick from 7 Nic Salts flavours for the ePen. Available in 2 nicotine strengths. If you wish to view these flavours, please go here.
how do I lock/unlock the epen?expand_more
To confirm whether your Vuse ePen is on or off, press the button once. If the device is on, the LED will illuminate for three seconds. If the device is off the LED will not illuminate.
